One of the most common complaints from business owners and leaders I work with is that their teams “just don’t get it” or that “I’ve told them a thousand times and they still don’t do it right”.
I even had one business owner who had gone through 5 managers and “they all seemed ok at the start but then they got worse and left”. He couldn’t see the one common factor with all these staff was himself. It was clear to me that he was making so many assumptions as to their understanding of the task at hand that he was giving very little instruction as to how…..just demanding a result.
Another business owner experiencing similar challenges claimed that within a month his team were 50% more effective and it was mainly down to me asking one simple question after him telling me his staff woes…”Did you show them what a good job looked like?”. This means that if you have a desired outcome in mind you need to get really specific on what that is. Create a tickbox list of what the team member needs to do to make you happy, and then give it to them.
Here’s my quick 3 step process for creating increased effectiveness through clarity:-
- Take ownership of staff failures. You hired them, your trained them and you gave them instructions. Until you do this nothing will change as you will always blame them.
- Show them WAGJLL. Get clear on What A Good Job Looks Like, share and discuss it with them, ask them for their understanding of each point to be ensure that they are clear.
- Review and praised improved behaviour. Monitor their behaviour and results and make sure that they are praised and rewarded for improving their effectiveness in their work.
Follow this regularly and your team’s results will improve, guaranteed!